Privacy Policy

TenaxCode Innovations Ltd | Company No. 17141366
2nd Floor, College House, 17 King Edwards Road, Ruislip, London, HA4 7AE
Last Updated: April 2026 | Website: www.tenaxcode.com

General

This Privacy Policy governs the collection, processing and use by TenaxCode Innovations Ltd (hereinafter — "we", "us", or "our") of your Personal Information that you provide when accessing or using the website www.tenaxcode.com (hereinafter — the "Website") and any products or services offered by us (hereinafter — "Services").

"Personal Information" refers to information that identifies an individual, such as name, address, e-mail address, and professional contact details. "Personal Information" does not include anonymised and/or aggregated data that does not identify a specific user. We are committed to protecting and respecting your privacy.

The purpose of this Privacy Policy is to describe:

• The types of Personal Information we collect and how it may be used;
• How and why we may disclose your Personal Information to third parties;
• The transfer of your Personal Information;
• Your right to access, correct, update, and delete your Personal Information;
• The security measures we use to protect and prevent the loss, misuse, or alteration of Personal Information;
• Our retention of your Personal Information.

This Privacy Policy also covers some basics of our use of cookies. We control the ways of collecting your Personal Information and determine the goals for which we use it. We are a "data controller" within the meaning of the General Data Protection Regulation (EU) 2016/679 (hereinafter referred to as "GDPR") and other applicable European laws pertaining to data protection.

Collection and Use of Personal Information

A. Personal Information We Collect

We collect the following Personal Information:

• Contact information, such as name, company name, business address, phone number, and e-mail address;
• Account information, such as username and password used to access our platform or client portal;
• Professional information, such as job title, company type, and business registration details;
• Communication records, including enquiries, support tickets, and correspondence submitted through the Website or via email;
• Technical usage data collected automatically when you access the Website (see Section B below).

We also automatically collect certain computer, device, and browsing information when you access the Website or use our Services. This information is aggregated to provide statistical data about our users' browsing actions and patterns, and does not personally identify individuals. This may include:

• Information about the device you use to access our Website, including hardware model, operating system and version, web browser, IP address, and other device identifiers;
• Website usage data, including login details, date and time of visits, pages viewed, time spent on the Website, and referring URLs;
• Bandwidth and performance data, such as upload/download speeds and device storage statistics.

B. Use of Cookies and Similar Technology

The Website uses cookies. Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function correctly and to provide information to site owners. Cookies are typically stored on your device's hard drive.

Our Website uses cookies to enable you to use the Website and the Services we offer. Cookies also help us distinguish you from other users, providing you with a better browsing experience and allowing us to improve our Website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

C. How We Use Your Personal Information

We may use your Personal Information to:

• Process your service requests and manage your account;
• Fulfil our legal or regulatory requirements;
• Verify your identity and business details in accordance with applicable legislation;
• Detect, investigate, and prevent fraudulent activity or unauthorised use of our Services;
• Protect our rights and property;
• Personalise your experience on the Website;
• Analyse Website usage and improve our Website and service offerings;
• Respond to your customer service requests, enquiries, and support needs;
• Send communications about our Services, including technical notices, updates, and promotional information related to our software and digital marketing solutions;
• Administer surveys, promotions, or other features as described on the Website;
• Carry out any other purpose for which the information was collected.

We do not perform behavioural tracking of customer activities across different websites, nor do we allow third-party data collection through our Services. If you wish to stop receiving marketing communications from us, please contact us at info@tenaxcode.com to opt out.

Disclosing and Transferring Personal Information

A. Disclosures to Third Parties

In delivering our Services, we may share some of your Personal Information with third-party service providers who assist with our business operations (such as hosting providers, analytics tools, and communication platforms). Your information will not be sold, exchanged, or shared with any third parties without your consent, except to provide Services or as required by law. Our third-party service providers are contractually bound to protect and use such information only for the purposes for which it was disclosed.

B. Disclosures to Legal Authorities

We may share your Personal Information with law enforcement, data protection authorities, government officials, and other authorities when:

• Compelled by subpoena, court order, or other legal procedure;
• We believe that disclosure is necessary to prevent physical harm or financial loss;
• Disclosure is necessary to report suspected illegal activity;
• Disclosure is necessary to investigate violations of this Privacy Policy or any agreement between you and us.

C. International Transfers of Personal Information

We store and process your Personal Information in data centres around the world, wherever our facilities or service providers are located. Such transfers are undertaken in accordance with our legal and regulatory obligations and are performed only via protected channels.

D. Other Circumstances for Disclosure

We may also disclose your Personal Information in the following circumstances:

• With your consent or at your instruction;
• With our current or future parent companies, affiliates, subsidiaries, and other companies under common control or ownership, provided they are bound by terms no less protective than those described in this Privacy Policy;
• Where necessary to protect our rights and property, or those of our affiliated entities;
• Where necessary to investigate violations of this Privacy Policy or any agreement with you.

External Websites

Occasionally, the Website may provide references or links to external websites ("External Websites"). We do not control these External Websites or any content contained therein. We are in no way responsible or liable for External Websites referenced or linked from our Website, including their content, policies, failures, products, services, or any damages arising from those sites. External Websites have separate and independent privacy policies. We encourage you to review the policies and terms of each site you visit.

Your Rights Regarding Your Personal Information

You are able to exercise all rights provided by applicable data protection legislation. You have the following rights:

• The right to be informed about the fact that we are processing your Personal Information and which data we hold;
• The right to data portability — in certain circumstances, you have the right to obtain your Personal Information in a machine-readable format;
• The right to object to the processing of your Personal Information;
• The right not to be subject to automated decision-making, including profiling, where this does not form part of a contractual obligation;
• The right to access, correct, update, and block inaccurate or incorrect data;
• The right to withdraw your consent to Personal Information processing;
• The right to erasure of your Personal Information from our servers upon a justified request (the right to be forgotten).

To exercise any of these rights, please contact us at info@tenaxcode.com. Within 40 days of receipt of your written request, we will provide you with the relevant Personal Information or take the requested action in accordance with applicable legislation.

Please note that in some cases we may not be able to amend your Personal Information, particularly where it has already been used in the execution of an agreement or is specified in any official document. We reserve the right to request additional verification of your identity before processing any such request.

Security of Personal Information

We use a variety of security measures to ensure the confidentiality of your Personal Information and to protect it from loss, theft, unauthorised access, misuse, alteration, or destruction. These security measures include, but are not limited to:

• Password-protected directories and databases;
• Secure Sockets Layer (SSL) technology to ensure that your information is fully encrypted when transmitted across the internet;
• Limited access to hosting servers using two-factor authentication (2FA) and traffic encryption;
• Strict access controls, ensuring that only authorised personnel can access Personal Information, and that such personnel treat it as strictly confidential.

Our security measures are reviewed regularly in light of new and relevant legal and technical developments.

Retention of Personal Information

We retain Personal Information for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to our legal and regulatory obligations. In accordance with our record-keeping obligations, we will retain account and other Personal Information for a minimum of five years after the termination of any respective agreement or business relationship.

Updates to This Privacy Policy

This Privacy Policy may be revised, modified, updated, and/or supplemented at any time, without prior notice, at our sole discretion. When we make changes to this Privacy Policy, we will notify users via the Website and make the amended Privacy Policy available on our Website.

Data Protection Officer

To exercise all relevant rights, or to raise queries or complaints regarding any data protection matter, please contact our Data Protection Officer in the first instance at:

• Email: info@tenaxcode.com
• Website: www.tenaxcode.com
• Address: 2nd Floor, College House, 17 King Edwards Road, Ruislip, London, HA4 7AE

TenaxCode Innovations Ltd is registered in England and Wales. Company No. 17141366.